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TYPE DEPARTURE + DOTEMPLOADED
IMG PIPELINE 4-LVL BAYERPASS
A11Y REDUCED-MOTION CHECKPASS
ALL SYSTEMSREADY
CASE STUDYCUSTOMER INTELLIGENCESUMMARY · FULL ON REQUEST

Customer 360

AI-powered customer intelligence — from reactive support to proactive success

ROLEPrincipal Designer
YEAR2024
DURATION2024 - 2026

A real-time customer intelligence layer designed to make predictive signals understandable, actionable, and available inside the tools teams already use.

Results

47d → 3.5d
Time to Customer Value
93% reduction
89%
Churn Prediction Accuracy
vs industry avg ~60%
34%
Support Ticket Reduction
through early intervention
78%
Alert Action Rate
of alerts acted on
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Full study on request

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